Canada eTA Guide publishes plain-language explanations of the practical side of travelling to Canada: statuses, errors, documents and unusual situations. This page sets out the standards we hold each guide to.
Who we are, and who we are not
We are an independent publication. We are not part of the Government of Canada, we are not an immigration consultancy or law firm, and we cannot see, change or speed up anyone’s application. Guides are general information, not legal advice. If your case is unusual, the official sources and a licensed professional are the right place to confirm it.
Choosing topics
Topics come from questions travellers actually run into: why an application shows a certain result, what to do after a typing mistake, how a rule applies to a particular situation. We look at what readers search for and at the situations that the official pages leave unexplained. We do not write about a subject we cannot support with an official source.
Sourcing
Statements about eligibility, documents, validity, processing, fees paid to the government and border rules are checked against pages of the Government of Canada, its agencies, or the text of the law. When a source does not clearly state something, the guide does not state it either. Where official pages are vague, we say so rather than guess. Figures that change often are written in general terms unless a source gives a fixed value.
How guides are prepared
Drafts may be prepared with the help of software, including language models. Nothing is published on that basis alone. Each guide goes through separate checks for factual accuracy against the sources, internal consistency, clear English, originality, and the way links and commercial statements are presented. We do not present these checks as the credentials of a named individual expert, and no guide claims a personal byline it does not have.
Keeping guides current
Rules and web pages change. We revisit a guide when an official page it relies on changes or when a reader points out a problem. The “last modified” date on a guide moves only when the content has been meaningfully revised, not when we fix a typo or change formatting.
Commercial relationships and links
Some guides include links to a paid private service that helps people complete an eTA application. That service is separate from the Government of Canada, and the guides say so wherever it is mentioned. Such links are marked as sponsored, and we may earn a referral benefit when readers use them. This does not change the facts we report: a guide will tell you what the official route is, and applying directly on the government site remains an option we describe. We do not sell eTAs ourselves.
Corrections
If a guide contains a material error, we fix the page and record the change on the corrections page.